Terms of service

By creating a FrameQueue account you agree to these terms. If you sign up for a shop, you agree on its behalf.

The service

FrameQueue is a tool for tracking custom framing orders, their material lists and where customer artwork is kept in a shop. It does not replace your quotes, receipts, insurance or your own care of customers' artwork. We aren't responsible for lost, damaged or misplaced artwork, missed promised dates, sizes, prices or dates your staff enter, what a customer reads on a status link, or disputes between a shop and its customers.

Your account

• Keep your password private. You're responsible for what happens under your account.
• The shop owner controls who joins the shop's account, and can disable users at any time.
• Don't misuse the service: no attempts to break in, overload it, or access other shops' data.

Plans and billing

• Every plan starts with a 14-day free trial with no card. When the trial ends without a plan, your records stay readable but nothing new can be added until you subscribe.
• Plans are billed monthly or yearly in advance through Stripe and renew automatically until cancelled.
• You can cancel any time from the Billing page; you keep paid features until the end of the period you paid for. We don't give partial refunds.
• If a plan lapses, your data stays, but the account falls back to the Solo plan's limits and logins until you subscribe again.
• We may change prices with at least 30 days' notice by email.

Your data

Your shop's records belong to you. You can export them at any time. See the privacy policy for what we store.

Availability

We work to keep FrameQueue running but can't promise it will never be down. The service is provided "as is", and our total liability is limited to what you paid us in the last 12 months.

Changes and ending

We may update these terms and will email shop owners about material changes. You can stop using FrameQueue at any time; we may suspend accounts that break these terms.

Contact

Use the feedback form.