Privacy policy

FrameQueue ("we") helps independent custom picture framing shops track their framing orders and the customer artwork in the shop. This page explains what we store and why. We don't sell your data and we don't show ads.

What we store

• Your account: your email address and a securely hashed password, handled by Amazon Cognito.
• Your shop's records: the shop name, your customers and their names, phone numbers, email addresses and notes, every framing order with its ticket number, artwork description, sizes, stage, dates, quoted total and design notes, each order's material lines, the bins you set up, the log of stage, bin and material changes with which login made each one, and the shop details you choose to show customers (phone, address, pickup hours, a message).
• Customer status links: each order has a private link the shop shares with its customer. It shows only the order's stage, promised date and the shop's pickup details, and needs no account. Customers do not sign in to FrameQueue.
• Page-view analytics: the page you visited, the referring site, your browser's user agent, rough location when available, and a one-way hash of your IP address that changes daily. We never store your raw IP address.
• Feedback you send us, with your email if you give it.
• Billing: payments are processed by Stripe. We store your Stripe customer and subscription IDs and your plan, never your card number.

Cookies

We use only first-party cookies: one to keep you signed in, and two random IDs that count visits and sessions. No third-party tracking or advertising cookies.

Who processes your data

Amazon Web Services (hosting, database, sign-in), Stripe (payments) and Resend (email). Each processes data only to provide its service to us.

How long we keep it

Your shop's records stay until you delete them or ask us to close the account. Analytics are kept in aggregate form for as long as they're useful.

Your choices

Owners and designers can export orders, material lines and customers to CSV at any time. To get a copy of everything, correct something, or delete your account and shop data, contact us and we'll handle it within 30 days.

Contact

Questions about privacy: use the feedback form.